Terms of Use

Thank you for visiting the website of Tokyo Gas Co., Ltd. (“Tokyo Gas”). Please note that by using this site, you agree to the terms and conditions below.


The contents of this website are protected by copyright laws. With the exception of personal use and other uses permitted by copyright laws, it is prohibited to reproduce, modify, alter, adapt, translate, distribute, transfer, lend, present, or display content without the prior consent of the copyright holders (Tokyo Gas, the original copyright holder, or other copyright holders).

Trademarks, etc.

  1. The rights to trademarks, registered trademarks, and trade names used on the Tokyo Gas website belong to Tokyo Gas or individual rights holders. Unless otherwise permitted by the Trademark Act and other applicable laws, it is prohibited to use them without the prior consent of Tokyo Gas or the individual rights holders.
  2. “QR Code” is a registered trademark of Denso Wave Incorporated.

Published Information

  1. Tokyo Gas takes the utmost care when creating and managing the content of this website (information, services, etc). However, Tokyo Gas does not guarantee the accuracy, reliability, utility, safety, etc., of all published content. Over time, information published on the Tokyo Gas website may become invalid. There may also be cases where, to ensure accurate and reliable information and services, content provided on the Tokyo Gas website will be corrected or modified without prior notice.
    Tokyo Gas bears no liability whatsoever for any damage incurred by customers as a result of using this website. Customers shall use the website under their own responsibility.
  2. Information on this website about Tokyo Gas's current plans, outlooks, strategies, and any other statements that are not expressions of historical fact are future performance forecasts. These are based on assumptions by management derived from currently available information. Please note that the company's actual performance may differ significantly from these forecasts due to various key factors.
  3. Tokyo Gas reserves the right to modify, suspend, or terminate the website's operation, published content, layout, URLs, etc., without prior notice.


  1. As a general rule, there is no charge for creating a link to the Tokyo Gas website, nor is it necessary to notify Tokyo Gas when creating a link.
  2. Depending on the linking website's content or the nature of the link, Tokyo Gas may ask for a link to be removed.
  3. Any websites accessed from the Tokyo Gas website or another website linked to the Tokyo Gas website (“applicable websites”) are operated and managed separately and do not fall under the supervision of Tokyo Gas. As such, Tokyo Gas shall bear no liability whatsoever for any damages incurred by customers as a result of using applicable websites. Customers shall be responsible for using applicable websites in accordance with the terms and conditions indicated on those sites.

Handling of Personal Information

Tokyo Gas Co., Ltd., recognizes that properly protecting and handling personal information are at the foundation of its business activities and important responsibilities of management. In fulfilling these responsibilities, Tokyo Gas has established the following policies under which Tokyo Gas makes its best efforts to protect personal information.

1. Observing laws

In addition to observing all applicable laws and regulations governing the handling of personal information, and all related, relevant laws and regulations, Tokyo Gas establishes company policies and internal rules for the protection of personal information and is continually engaged in improving them.

2. Managing personal information

Tokyo Gas takes necessary actions under relevant laws, regulations and guidance to properly manage personal information and to prevent any loss or leakage of, or unauthorized changes to, it. In addition, a person responsible for the protection of personal information is assigned at each workplace to educate and enlighten employees on the matter.

3. Obtaining and using personal information

Tokyo Gas obtains personal information in appropriate ways in order to properly and smoothly carry out its business activities. When obtaining such information, Tokyo Gas informs the person in advance of the purpose of use of his or her information, and uses the information only within the scope necessary to achieve the purpose.

4. Providing personal information to third parties

Tokyo Gas does not provide personal information to any third party without obtaining the agreement of the person involved, except when allowed to do under relevant laws, regulations or guidance, and except in certain cases of entrusting the information to parties who are not, for those purposes, deemed by law to be third parties. When so doing, Tokyo Gas selects a party able to meet and fulfill the necessary standards and obligations for managing personal information, and makes appropriate arrangements for the protection of the personal information.

5. Reviewing, correcting, etc., personal information

When a person seeks to review, correct, etc., his or her personal information, Tokyo Gas endeavors to respond to the request promptly, within reasonable limits, under law, etc., after confirming the identity of the person.

Collection of Access History and Other Information

For purposes such as improving the browsing experience of customers, obtaining statistical information about site usage, and sending advertisements, Tokyo Gas collects customer website access information using cookies, web beacons, IP addresses, etc.

Use of Cookies

  1. Tokyo Gas uses cookies so that the website will recognize the computers of customers and they are not used to obtain information that allows specific individuals to be identified, such as names, addresses, phone numbers, and email addresses of customers.
  2. Customers may disable the use of cookies by changing their browser settings. This may affect the functionality of the Tokyo Gas website when they are using it.
  3. Please see here (English version only) regarding obtaining and usage of cookies in accordance with EU General Data Protection Regulation.

Sending Advertisements Based on Access Information, etc.

Click here for details (in Japanese only).


We are constantly working to improve accessibility to this website to provide information and services to a broad range of users. See our Web Accessibility page for details.

Use of Social Media

We use social media to provide the latest information on Tokyo Gas and useful information for everyday life, and as a tool to achieve more meaningful communication. See our Social Media Policy for details on our management policy.

Recommended Environments

  1. It is recommended that you view this website in the environments below.
    It may not be possible to view the website properly if viewed in an environment other than the recommended environments. Please note that even in a recommended environment, the website may not function properly depending on the settings, hardware model, etc. of the customer.


    • Microsoft Internet Explorer (latest version)
    • Google Chrome (latest version)
    • Mozilla Firefox (latest version)


    • Safari (latest version)
    • Google Chrome (latest version)
    • Mozilla Firefox (latest version)


    • Safari (latest version)
    • Google Chrome (latest version)


    • Default browser
    • Google Chrome (latest version)
  2. The encrypted communication method is compatible with TLS. For details, see "Addressing SSL3.0 Vulnerability."
  3. Plug-in software is needed to use certain functions of this website.

Applicable Laws and Jurisdiction

Use of the Tokyo Gas website and interpretation and application of the “Terms of Use” shall be governed by the laws of Japan unless otherwise specified. Furthermore, any disputes arising from the use of the Tokyo Gas website shall be subject to the exclusive jurisdiction of the Tokyo District Court.

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