Earthquake

The gas meter will automatically shut off the gas when there is an earthquake magnitude 5 or greater.

When an earthquake occurs

1. First protect yourself.

Take shelter under a table and cover your head with a cushion, magazine, etc.

2. Once the shaking stops, calmly turn off gas appliances.

Turn off gas appliances and unplug electric devices.

Do not approach flames until any major shaking has subsided.

3. Do not touch the switches for ventilation fans or lights.

If you smell gas, do not for any reason light a flame or touch the switches for ventilation fans or lights.

Close as many gas taps (and the meter tap) as possible, open windows to ventilate the area and contact Tokyo Gas immediately.

» When You Smell Gas
(Gas Leak Emergency Phone Number)

4. Make sure it is safe before using the gas

If the shaking subsides and you do not smell gas, you can open the main tap and start using the gas.

If no gas comes out, this means that the gas meter safety feature has been activated. Check to see if the light is blinking and follow the reset procedure.

» How to Reset Your Gas Meter

If an official warning is issued

Even if an official earthquake warning is issued, gas will continue to be supplied to avoid inconvenience to customers. Please use it with care.

Precautions when an official warning is issued

Use as little fire as possible

  • Avoid lighting flames as much as possible.

Remain near flames in use

  • If you have to light a flame, stay near it to be able to quickly extinguish it at any time.
  • Prepare your home by storing as much water as possible in the bathtub and other places and having fire extinguishers on hand.

Close unused gas taps

  • Check to make sure that the taps for unused gas appliances are closed.
  • Check that furniture will not topple or fall.
  • Change into clothing that allows easy movement.

If evacuation is necessary, close as many gas and meter taps as possible

  • Gas meter features will ensure safety in the event of a major earthquake, but close as many gas and meter taps as possible.

» Our earthquake safety measures

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