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Tokyo Gas Group CSR Report 2016
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Relationship between GRI Content Index Sections on Compliance, the United Nations Global Compact (GC) Ten Principles, and ISO 26000

  • Prepared in compliance with the "Core" subjects in GRI "Sustainability Reporting Guidelines version 4 (G4)."
  • The environmental and human resources data provided in CSR Report 2016 have been third-party assured.

Third-Party Independent Assurance Report(PDF: 490KB)Click to open the PDF file

GENERAL STANDARD DISCLOSURES

Aspects   Indicator Pages in this Report 2016 ISO 26000
GRI GC
Strategy and Analysis G4-1 Statement from the most senior decision-maker of the organization.

Top Commitment

4.7 Respect for international norms of behaviour
6.2 Organizational governance
7.4.2 Setting the direction of an organization for social responsibility
G4-2 Description of key impacts, risks, and opportunities.

Top Commitment

CSR Management in Overview

The Tokyo Gas Group's LNG Value Chain and Its Impact on Society

The Tokyo Gas Group's Key CSR Activities and Material Aspects

Tokyo Gas Group Business Activities and Material Balance

<Link>

Results Bulletin : Year ended March 2016 [PDF: 1,539KB] P9-12

Organizational Profile G4-3 Name of the organization.
<Link>

Profile and Management philosophy

6.3.10 Issue 8: Fundamental principles and rights at work
6.4.1 Overview of labour practices
6.4.2 Principles and considerations
6.4.3 Issue 1: Employment and employment relationships
6.4.4 Issue 2: Conditions of work and social protection
6.4.5 Issue 3: Social dialogue
6.8.5 Issue 3: Employment creation and skills development
7.8 Voluntary initiatives for social responsibility
G4-4 Primary brands, products and/or services.
<Link>

Results Bulletin : Year ended March 2016 [PDF: 1,539] P26

G4-5 Location of the organization's headquarters.
<Link>

Profile and Management philosophy

G4-6 Number and names of countries where the organization operates.

The Tokyo Gas Group's LNG Value Chain and Its Impact on Society

G4-7 Nature of ownership and legal form.
<Link;>

Profile and Management philosophy

Results Bulletin : Year ended March 2016 [PDF: 1,539KB] P9-12

Investors' Guide [PDF: 5,000KB] P44

G4-8 Markets served.
<Link>

Profile and Management philosophy

Investors' Guide [PDF: 5,000 KB]

G4-9 Scale of the reporting organization.
<Link>

Profile and Management philosophy

G4-10 GC6 Details of workforce.

Human Resources Policies and Employment Situation

Action on Diversity

Social Data

G4-11 GC3 Percentage of total employees covered by collective bargaining agreements.

100%

Building Positive Communication between Labor and Management

Social Data

G4-12 Organization's supply chain.

The Tokyo Gas Group's LNG Value Chain and Its Impact on Society

G4-13 Significant changes during the reporting period
<Link>

Important Notices

G4-14 Whether and how the precautionary approach or principle is addressed by the organization.

Measures Taken against Environmental Risks

Risk Management

<Link>

Risks of Businesses

G4-15 Externally developed charters, principles, or other initiatives to which the organization subscribes or endorses.

UN Global Compact
Keidanren Committee on Nature Conservation

G4-16 Memberships of associations and national or international advocacy organizations.

UN Global Compact
The Japan Gas Association
Keidanren (Japan Business Federation)
The Tokyo Chamber of Commerce and Industry
Japanese Para-Sports Association
Building a Cohesive Society by Supporting Sports for the disabled

Identified Material Aspects and Boundaries G4-17 All entities included in the organization's financial statements or equivalent documents.
<Link>

Group Companies

5.2 Recognizing social responsibility
7.3.2 Determining relevance and significance of core subjects and issues to an organization
7.3.3 An organization's sphere of influence
7.3.4 Establishing priorities for addressing issues
G4-18 Process for defining report content and Boundaries.

The Tokyo Gas Group's Key CSR Activities and Material Aspects

Editorial Policy

G4-19 All the material Aspects identified in the process for defining report content.

The Tokyo Gas Group's Key CSR Activities and Material Aspects

G4-20 Report the Aspect Boundary within the organization.

The Tokyo Gas Group's Key CSR Activities and Material Aspects

G4 Aspect Boundary [PDF: 73KB]

G4-21 Report the Aspect Boundary outside the organization.

The Tokyo Gas Group's Key CSR Activities and Material Aspects

G4-22 The effect of any restatements of information provided in previous reports, and the reasons for such restatements. N/A
G4-23 Significant changes from previous reporting periods in the Scope and Aspect Boundaries. No changes
Stakeholder Engagement G4-24 Stakeholder groups engaged by the organization.

CSR Management in Overview

Engagement with Main Stakeholders

5.3 Stakeholder identification and engagement
G4-25 Basis for identification and selection of stakeholders.

CSR Management in Overview

The Tokyo Gas Group's Key CSR Activities and Material Aspects

G4-26 Approach to stakeholder engagement.

CSR Management in Overview

Stakeholder Dialogue

Engagement with Main Stakeholders

G4-27 Key topics and concerns raised through stakeholder engagement.

The Tokyo Gas Group's Key CSR Activities and Material Aspects

Stakeholder Dialogue

Engagement with Main Stakeholders

Questionnaire Results and Highlights of Feedback

Report Profile G4-28 Reporting Period for information provided.

Editorial Policy

7.5.3 Types of communication on social responsibility
7.6.2 Enhancing the credibility of reports and claims about social responsibility
G4-29 Date of most recent report.

Editorial Policy

G4-30 Reporting cycle.

Editorial Policy

G4-31 Contact point for questions.

Opinions & Comments

G4-32 Report the 'in accordance' option chosen, content index, and external assurance report. [Compliance Option] Core
[GRI Content Index] This table (GRI Guidelines List)
[External Assurance]
<Link>

Third-Party Independent Assurance Report (Environment)

Third-Party Independent Assurance Report (Social)

G4-33 Organization's policy and current practice with external assurance of the report.

Editorial Policy

<Link>

Third-Party Independent Assurance Report (Environment)

Third-Party Independent Assurance Report (Social)

Governance G4-34 Governance structure of the organization.

Corporate Governance

CSR Promotion System

Continual Improvement of Environmental Management System

Building a Workplace that Respects Human Rights: Creating a Vibrant Workplace

Preventing Work-related Injuries

Compliance Promotion Structure

<Link>

Corporate Governance Report [PDF: 273KB]

6.2 Organizational governance
7.4.3 Building social responsibility into an organization's governance, systems and procedures
7.7.5 Improving performance
G4-35 Process for delegating authority for sustainability topics from the board to senior executives and other employees.

Corporate Governance

CSR Promotion System

Continual Improvement of Environmental Management System

Preventing Work-related Injuries

Compliance Promotion Structure

G4-36 Whether the organization has appointed an executive–level position or positions with responsibility for sustainability topics.

Corporate Governance

CSR Promotion System

Continual Improvement of Environmental Management System

Efforts to Enhance Customer Satisfaction

Preventing Work-related Injuries

Compliance Promotion Structure

G4-37 Processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics.

Corporate Governance

CSR Promotion System

Continual Improvement of Environmental Management System

Efforts to Enhance Customer Satisfaction

Preventing Work-related Injuries

Compliance Promotion Structure

G4-38 Composition of the board and its committees.

Corporate Governance

Governance Data

<Link>

Corporate Governance Report [PDF: 273KB]

G4-39 Whether the chair of the board is also an executive officer.

Corporate Governance

<Link>

Corporate Governance Report [PDF: 273KB]

G4-40 Nomination and selection processes for the board and its committees.

Corporate Governance

Management Structure

<Link>

Corporate Governance Report [PDF: 273KB]

G4-41 Processes for the highest governance body to ensure conflicts of interest are avoided and managed.

Corporate Governance

Management Structure

Audit Structure

Internal Control

Compliance Promotion Structure

G4-42 Board's and senior executives' roles in the development, approval, and updating of the organization's purpose, value or mission statements, strategies, policies, and goals related to sustainability impacts.

Corporate Governance

Management Structure

CSR Promotion System

Continual Improvement of Environmental Management System

Efforts to Enhance Customer Satisfaction

Preventing Work-related Injuries

Compliance Promotion Structure

G4-43 Measures taken to develop and enhance the highest governance body's collective knowledge of economic, environmental and social topics.

Corporate Governance

CSR Promotion System

Management Structure

Audit Structure

Internal Control

Risk Management

G4-44 Processes for evaluation of the highest governance body's performance with respect to governance of economic, environmental and social topics.

Corporate Governance

CSR Promotion System

Efforts to Enhance Customer Satisfaction

Thorough Implementation of Compliance

Continual Improvement of Environmental Management System

Preventing Work-related Injuries

G4-45 Board's role in the identification and management of sustainability impacts, risks, and opportunities, and in the implementation of due diligence processes.

Corporate Governance

CSR Promotion System

Efforts to Enhance Customer Satisfaction

Thorough Implementation of Compliance

Continual Improvement of Environmental Management System

Preventing Work-related Injuries

G4-46 Highest governance body's role in reviewing the effectiveness of the organization's risk management processes for economic, environmental and social topics.

Corporate Governance

Risk Management

G4-47 Frequency of the highest governance body's review of economic, environmental and social impacts, risks, and opportunities.
G4-48 Highest committee or position that formally reviews and approves the organization's sustainability report and ensures that all material Aspects are covered.

CSR Management in Overview

The Tokyo Gas Group's Key CSR Activities and Material Aspects

G4-49 Process for communicating critical concerns to the highest governance body.

Corporate Governance

Thorough Implementation of Compliance

G4-50 Nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them.

Thorough Implementation of Compliance

G4-51 The remuneration policies for the board and senior executives, and the linkage between performance criteria and the organization's sustainability objectives.

Management Structure

<Link>

Corporate Governance Report [PDF: 273KB]

Results Bulletin : Year ended March 2016 [PDF: 1,539KB]

G4-52 Process for determining remuneration
<Link>

Corporate Governance Report [PDF: 273KB]

Results Bulletin : Year ended March 2016 [PDF: 1,539KB]

G4-53 How stakeholders' views are sought and taken into account regarding remuneration.
G4-54 Ratio of the annual total compensation for the organization's highest-paid individual in each country of significant operations to the median annual total compensation for all employees in the same country.
G4-55 Ratio of percentage increase in annual total compensation for the organization's highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees in the same country.
Ethics and Integrity G4-56 GC10 Organization's values, principles, standards and norms of behavior.

CSR Management in Overview

Thorough Implementation of Compliance

4.4 Ethical behaviour
6.6.3 Issue 1: Anti-corruption
G4-57 GC10 Internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organizational integrity,

Thorough Implementation of Compliance

Building a Workplace that Respects Human Rights: Creating a Vibrant Workplace

Prevention of Bribery and Corruption

G4-58 GC10 Internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organizational integrity.

Thorough Implementation of Compliance

Building a Workplace that Respects Human Rights: Creating a Vibrant Workplace

Prevention of Bribery and Corruption

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SPECIFIC STANDARD DISCLOSURES

Economic
Aspects Indicator Pages in this Report 2016 ISO26000
Economic Performance G4-EC1 Direct economic value generated and distributed

For Our Shareholders & Investors

<Link>

IR Library

6.8.1 Overview of community involvement and development
6.8.2 Principles and considerations
6.8.3 Issue 1: Community involvement
6.8.7 Issue 5: Wealth and income creation
6.8.9 Issue 7: Social investment
G4-EC2 GC7 Financial implications and other risks and opportunities for the organization's activities due to climate change

Measures Taken against Environmental Risks

Environmental Accounting

<Link>

Risks of Businesses

6.5.5 Issue 3: Climate change mitigation and adaptation
G4-EC3 Coverage of the organization's defined benefit plan obligations
<Link>

Results Bulletin : Year ended March 2016 [PDF: 1,539KB]

6.8.7 Issue 5: Wealth and income creation
G4-EC4 Financial assistance received from government -
Market Presence G4-EC5 GC6 Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation 6.3.7 Issue 5: Discrimination and vulnerable groups
6.3.10 Issue 8: Fundamental principles and rights at work
6.4.3 Issue 1: Employment and employment relationships
6.4.4 Issue 2: Conditions of work and social protection
6.8.1 Overview of community involvement and development
6.8.2 Principles and considerations
G4-EC6 GC6 Proportion of senior management hired from local community at significant locations of operations 6.4.3 Issue 1: Employment and employment relationships
6.8.1 Overview of community involvement and development
6.8.2 Principles and considerations
6.8.5 Issue 3: Employment creation and skills development
6.8.7 Issue 5: Wealth and income creation
Indirect Economic Impacts G4-EC7 Development and impact of infrastructure investments and services supported

Procurement of Raw Materials

Overseas Business

Production of City Gas

Development of the Electric Power Business

Supply of City Gas

Social Action Programs

Working with the International Community

6.3.9 Issue 7: Economic, social and cultural rights
6.8.1 Overview of community involvement and development
6.8.2 Principles and considerations
6.8.7 Issue 5: Wealth and income creation
6.8.9 Issue 7: Social investment
G4-EC8 Significant indirect economic impacts, including the extent of impacts 6.3.9 Issue 7: Economic, social and cultural rights
6.6.6 Issue 4: Promoting social responsibility in the value chain
6.6.7 Issue 5: Respect for property rights
6.7.8 Issue 6: Access to essential services
6.8.1 Overview of community involvement and development
6.8.2 Principles and considerations
6.8.5 Issue 3: Employment creation and skills development
6.8.7 Issue 5: Wealth and income creation
6.8.9 Issue 7: Social investment
Procurement Practices G4-EC9 Proportion of spending on local suppliers at significant locations of operation 6.4.3 Issue 1: Employment and employment relationships
6.6.6 Issue 4: Promoting social responsibility in the value chain
6.8.1 Overview of community involvement and development
6.8.2 Principles and considerations
6.8.7 Issue 5: Wealth and income creation

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Environmental
Aspects Indicator Pages in this Report 2016 ISO 26000
Materials G4-EN1 GC7,8 Materials used by weight or volume

Tokyo Gas Group Business Activities and Material Balance

6.5.4 Issue 2: Sustainable resource use
G4-EN2 GC8 Percentage of materials used that are recycled input materials

Tokyo Gas Group Business Activities and Material Balance

6.5.4 Issue 2: Sustainable resource use
[Material Aspects] Energy DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-EN3 GC7,8 Energy consumption within the organization

Environmental Protection Guideline Targets and Results

Results of Efforts in FY2015

Tokyo Gas Group Business Activities and Material Balance

Environmental Performance Data (1)

6.5.4 Issue 2: Sustainable resource use
G4-EN4 GC8 Energy consumption outside of the organization

Environmental Protection Guideline Targets and Results

Results of Efforts in FY2015

Tokyo Gas Group Business Activities and Material Balance

Environmental Performance Data (1)

6.5.4 Issue 2: Sustainable resource use
G4-EN5 GC8 Energy intensity

Environmental Protection Guideline Targets and Results

Results of Efforts in FY2015

Tokyo Gas Group Business Activities and Material Balance

6.5.4 Issue 2: Sustainable resource use
G4-EN6 GC8,9 Reduction of energy consumption

Efforts to Prevent Global Warming

Environmental Protection Guideline Targets and Results

Results of Efforts in FY2015

Tokyo Gas Group Business Activities and Material Balance

Environmental Performance Data (1)

6.5.4 Issue 2: Sustainable resource use
6.5.5 Issue 3: Climate change mitigation and adaptation
G4-EN7 GC8,9 Reductions in energy requirements of products and services

Reduction of CO2 Emissions at Customers' Sites

6.5.4 Issue 2: Sustainable resource use
6.5.5 Issue 3: Climate change mitigation and adaptation
Water G4-EN8 GC7,8 Total water withdrawal by source

Measures Taken against Environmental Risks

Tokyo Gas Group Business Activities and Material Balance

Environmental Performance Data (1)

6.5.4 Issue 2: Sustainable resource use
G4-EN9 GC8 Water sources significantly affected by withdrawal of water 6.5.4 Issue 2: Sustainable resource use
G4-EN10 GC8 Percentage and total volume of water recycled and reused 6.5.4 Issue 2: Sustainable resource use
[Material Aspects] Biodiversity DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-EN11 GC8 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas

Activities to Conserve Biodiversity

Action along Our Value Chains

Nagano Tokyo Gas Forest and Other Measures

6.5.6 Issue 4: Protection of the environment, biodiversity and restoration of natural habitats
G4-EN12 GC8 Significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas

Activities to Conserve Biodiversity

Action along Our Value Chains

Nagano Tokyo Gas Forest and Other Measures

6.5.6 Issue 4: Protection of the environment, biodiversity and restoration of natural habitats
G4-EN13 GC8 Habitats protected or restored

Nagano Tokyo Gas Forest and Other Measures

6.5.6 Issue 4: Protection of the environment, biodiversity and restoration of natural habitats
G4-EN14 GC8 Total number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk 6.5.6 Issue 4: Protection of the environment, biodiversity and restoration of natural habitats
[Material Aspects] Emissions DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-EN15 GC7,8 Direct greenhouse gas (GHG) emissions (Scope 1)

Efforts to Prevent Global Warming

Tokyo Gas Group Business Activities and Material Balance

Environmental Performance Data (1)

6.5.5 Issue 3: Climate change mitigation and adaptation
G4-EN16 GC7,8 Energy indirect greenhouse gas (GHG) emissions (Scope 2)

Efforts to Prevent Global Warming

Tokyo Gas Group Business Activities and Material Balance

Environmental Performance Data (1)

6.5.5 Issue 3: Climate change mitigation and adaptation
G4-EN17 GC7,8 Other indirect greenhouse gas (GHG) emissions (Scope 3)

Efforts to Prevent Global Warming

Tokyo Gas Group Business Activities and Material Balance

Environmental Performance Data (1)

6.5.5 Issue 3: Climate change mitigation and adaptation
G4-EN18 GC8 Greenhouse gas (GHG) emissions intensity

Tokyo Gas Group Business Activities and Material Balance

6.5.5 Issue 3: Climate change mitigation and adaptation
G4-EN19 GC8,9 Reduction of greenhouse gas (GHG) emissions

Efforts to Prevent Global Warming

Environmental Protection Guideline Targets and Results

Results of Efforts in FY2015

Popularization of high-efficiency gas appliances in the home

Development and promotion of high-efficiency air-conditioning systems

Development and popularization of gas cogeneration systems

(2) Promotion of Renewable Energy Use

(3) Promotion of Smart Networks

Action at the City Gas Production and Supply Stages

Efforts in the District Heating and Cooling Business

Efforts at Business Offices

6.5.5 Issue 3: Climate change mitigation and adaptation
G4-EN20 GC7,8 Emissions of ozone-depleting substances (ODS)

Measures Taken against Environmental Risks

6.5.3 Issue 1: Prevention of pollution
6.5.5 Issue 3: Climate change mitigation and adaptation
G4-EN21 GC7,8 NOx, SOx, and other significant air emissions

Tokyo Gas Group Business Activities and Material Balance

Environmental Performance Data (1)

6.5.3 Issue 1: Prevention of pollution
[Material Aspects] Effluents and Waste DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-EN22 GC8 Total water discharge by quality and destination

Tokyo Gas Group Business Activities and Material Balance

Environmental Performance Data (1)

Measures Taken against Environmental Risks

6.5.3 Issue 1: Prevention of pollution
6.5.4 Issue 2: Sustainable resource use
G4-EN23 GC8 Total weight of waste by type and disposal method

Tokyo Gas Group Business Activities and Material Balance

Environmental Performance Data(2)

Action in the Gas Supply Field

Action on Waste at Offices

Tackling Waste Emissions at Customers' Sites

Tackling Waste Emissions from Production Facilities and Construction Work

Measures Taken against Environmental Risks

6.5.3 Issue 1: Prevention of pollution
G4-EN24 GC8 Total number and volume of significant spills N/A 6.5.3 Issue 1: Prevention of pollution
G4-EN25 GC8 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally

Measures Taken against Environmental Risks

6.5.3 Issue 1: Prevention of pollution
G4-EN26 GC8 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization's discharges of water and runoff

Action along Our Value Chains

Activities to Conserve Biodiversity

6.5.3 Issue 1: Prevention of pollution
6.5.4 Issue 2: Sustainable resource use
6.5.6 Issue 4: Protection of the environment, biodiversity and restoration of natural habitats
[Material Aspects] Products and Services DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-EN27 GC7,8,9 Extent of impact mitigation of environmental impacts of products and services

Efforts to Prevent Global Warming

Popularization of high-efficiency gas appliances in the home

Development and promotion of high-efficiency air-conditioning systems

Development and popularization of high-performance industrial furnaces and steam systems

Development and popularization of gas cogeneration systems

(2) Promotion of Renewable Energy Use

(3) Promotion of Smart Networks

(4) Reduction of Carbon Footprint of Transportation

(5) Proposal of Energy-Saving Lifestyle Solutions to Pursue with Our Customers

6.5.3 Issue 1: Prevention of pollution
6.5.4 Issue 2: Sustainable resource use
6.5.5 Issue 3: Climate change mitigation and adaptation
6.7.5 Issue 3: Sustainable consumption
G4-EN28 GC8 Percentage of products sold and their packaging materials that are reclaimed by category

Tackling Waste Emissions from Production Facilities and Construction Work

Action in the Gas Supply Field

Action on Waste at Offices

Tackling Waste Emissions at Customers' Sites

Tokyo Gas Group Business Activities and Material Balance

6.5.3 Issue 1: Prevention of pollution
6.5.4 Issue 2: Sustainable resource use
6.7.5 Issue 3: Sustainable consumption
[Material Aspects] Compliance DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-EN29 GC8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Completely complied with laws and regulations

Measures Taken against Environmental Risks

4.6 Respect for the rule of law
Transport G4-EN30 GC8 Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce

Tokyo Gas Group Business Activities and Material Balance

Action along Our Value Chains

Environmental Performance Data (1)

6.5.4 Issue 2: Sustainable resource use
6.6.6 Issue 4: Promoting social responsibility in the value chain
Overall G4-EN31 GC7,8,9 Total environmental protection expenditures and investments by type

Environmental Accounting

6.5.1 Overview of the environment
6.5.2 Principles and considerations
[Material Aspects] Supplier Environmental Assessment DMA

Resource Procurement Management

Stakeholder Dialogue

G4-EN32 GC8 Percentage of new suppliers that were screened using environmental criteria 6.3.5 Issue 3: Avoidance of complicity
6.6.6 Issue 4: Promoting social responsibility in the value chain
7.3.1 Due diligence
G4-EN33 GC8 Significant actual and potential negative environmental impacts in the supply chain and actions taken

The Tokyo Gas Group's LNG Value Chain and Its Impact on Society

Resource Procurement Management

6.3.5 Issue 3: Avoidance of complicity
6.6.6 Issue 4: Promoting social responsibility in the value chain
7.3.1 Due diligence
Environmental Grievance Mechanisms G4-EN34 GC8 Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms - 6.3.6 Issue 4: Resolving grievances

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Labor Practices and Decent Work
Aspects Indicator Pages in this Report 2016 ISO26000
[Material Aspects] Employment DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-LA1 GC6 Total number and rates of new employee hires and employee turnover by age group, gender and region

Human Resource Policies and the Employment Situation

Social Data

6.4.3 Issue 1: Employment and employment relationships
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation

Action on Diversity

6.4.4 Issue 2: Conditions of work and social protection
6.8.7 Issue 5: Wealth and income creation
G4-LA3 GC6 Return to work and retention rates after parental leave, by gender

Action on Diversity

Social Data

6.4.4 Issue 2: Conditions of work and social protection
Labor/Management Relations G4-LA4 GC3 Minimum notice periods regarding operational changes, including whether these are specified in collective agreements 6.4.3 Issue 1: Employment and employment relationships
6.4.5 Issue 3: Social dialogue
[Material Aspects] Occupational Health and Safety DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-LA5 Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs

Building Positive Communication between Labor and Management

Social Data

6.4.6 Issue 4: Health and safety at work
G4-LA6 Type and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work–related fatalities, by region and by gender

Action on Occupational Safety and Health

Social Data

6.4.6 Issue 4: Health and safety at work
6.8.8 Issue 6: Health
G4-LA7 Workers with high incidence or high risk of diseases related to their occupation - 6.4.6 Issue 4: Health and safety at work
6.8.8 Issue 6: Health
G4-LA8 Health and safety topics covered in formal agreements with trade unions

Building Positive Communication between Labor and Management

Action on Occupational Safety and Health

6.4.6 Issue 4: Health and safety at work
[Material Aspects] Training and Education DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-LA9 GC6 Average hours of training per year per employee by gender, and by employee category

Social Data

6.4.7 Issue 5: Human development and training in the workplace
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

Action on Diversity

Personnel Development and Career Development

6.4.7 Issue 5: Human development and training in the workplace
6.8.5 Issue 3: Employment creation and skills development
G4-LA11 GC6 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category

Workforce

Structure of Our Personnel Management System and Appraisal

Social Data

6.4.7 Issue 5: Human development and training in the workplace
[Material Aspects] Diversity and Equal Opportunity DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-LA12 GC6 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity

Action on Diversity

Social Data

6.2.3 Decision-making processes and structures
6.3.7 Issue 5: Discrimination and vulnerable groups
6.3.10 Issue 8: Fundamental principles and rights at work
6.4.3 Issue 1: Employment and employment relationships
Equal Remuneration for Women and Men G4-LA13 GC6 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation 6.3.7 Issue 5: Discrimination and vulnerable groups
6.3.10 Issue 8: Fundamental principles and rights at work
6.4.3 Issue 1: Employment and employment relationships
6.4.4 Issue 2: Conditions of work and social protection
[Material Aspects] Supplier Assessment for Labor Practices DMA

Resource Procurement Management

Stakeholder Dialogue

G4-LA14 Percentage of new suppliers that were screened using labor practices criteria 6.3.5 Issue 3: Avoidance of complicity
6.4.3 Issue 1: Employment and employment relationships
6.6.6 Issue 4: Promoting social responsibility in the value chain
7.3.1 Due diligence
G4-LA15 Significant actual and potential negative impacts for labor practices in the supply chain and actions taken

The Tokyo Gas Group's LNG Value Chain and Its Impact on Society

Resource Procurement Management

6.3.5 Issue 3: Avoidance of complicity
6.4.3 Issue 1: Employment and employment relationships
6.6.6 Issue 4: Promoting social responsibility in the value chain
7.3.1 Due diligence
Labor Practices Grievance Mechanisms G4-LA16 Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms

Thorough Implementation of Compliance

6.3.6 Issue 4: Resolving grievances

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Human Rights
Aspects Indicator Pages in this Report 2016 ISO 26000
Investment G4-HR1 GC2 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening 6.3.3 Issue 1: Due diligence
6.3.5 Issue 3: Avoidance of complicity
6.6.6 Issue 4: Promoting social responsibility in the value chain
G4-HR2 GC1 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained

Building a Workplace that Respects Human Rights: Creating a Vibrant Workplace

6.3.5 Issue 3: Avoidance of complicity
Non-discrimination G4-HR3 GC6 Total number of incidents of discrimination and corrective actions taken

Building a Workplace that Respects Human Rights: Creating a Vibrant Workplace

6.3.6 Issue 4: Resolving grievances
6.3.7 Issue 5: Discrimination and vulnerable groups
6.3.10 Issue 8: Fundamental principles and rights at work
6.4.3 Issue 1: Employment and employment relationships
Freedom of Association and Collective Bargaining G4-HR4 GC3 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights

Building a Workplace that Respects Human Rights: Creating a Vibrant Workplace

Resource Procurement Management

6.3.3 Issue 1: Due diligence
6.3.4 Issue 2: Human rights risk situations
6.3.5 Issue 3: Avoidance of complicity
6.3.8 Issue 6: Civil and political rights
6.3.10 Issue 8: Fundamental principles and rights at work
6.4.5 Issue 3: Social dialogue
6.6.6 Issue 4: Promoting social responsibility in the value chain
Child Labor G4-HR5 GC5 Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor

Building a Workplace that Respects Human Rights: Creating a Vibrant Workplace

Resource Procurement Management

6.3.3 Issue 1: Due diligence
6.3.4 Issue 2: Human rights risk situations
6.3.5 Issue 3: Avoidance of complicity
6.3.7 Issue 5: Discrimination and vulnerable groups
6.3.10 Issue 8: Fundamental principles and rights at work
6.6.6 Issue 4: Promoting social responsibility in the value chain
6.8.4 Issue 2: Education and culture
Forced or Compulsory Labor G4-HR6 GC4 Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor

Building a Workplace that Respects Human Rights: Creating a Vibrant Workplace

Resource Procurement Management

6.3.3 Issue 1: Due diligence
6.3.4 Issue 2: Human rights risk situations
6.3.5 Issue 3: Avoidance of complicity
6.3.10 Issue 8: Fundamental principles and rights at work
6.6.6 Issue 4: Promoting social responsibility in the value chain
Security Practices G4-HR7 GC1 Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations 6.3.4 Issue 2: Human rights risk situations
6.3.5 Issue 3: Avoidance of complicity
6.6.6 Issue 4: Promoting social responsibility in the value chain
Indigenous Rights G4-HR8 GC1 Total number of incidents of violations involving rights of Indigenous Peoples and actions taken 6.3.4 Issue 2: Human rights risk situations
6.3.6 Issue 4: Resolving grievances
6.3.7 Issue 5: Discrimination and vulnerable groups
6.3.8 Issue 6: Civil and political rights
6.6.7 Issue 5: Respect for property rights
6.8.3 Issue 1: Community involvement
Assessment G4-HR9 GC1 Total number and percentage of operations that have been subject to human rights reviews or impact assessments 6.3.3 Issue 1: Due diligence
6.3.4 Issue 2: Human rights risk situations
6.3.5 Issue 3: Avoidance of complicity
[Material Aspects] Supplier Human Rights Assessment DMA

Stakeholder Dialogue

G4-HR10 GC2 Percentage of new suppliers that were screened using human rights criteria 6.3.3 Issue 1: Due diligence
6.3.4 Issue 2: Human rights risk situations
6.3.5 Issue 3: Avoidance of complicity
6.6.6 Issue 4: Promoting social responsibility in the value chain
G4-HR11 GC2 Significant actual and potential negative human rights impacts in the supply chain and actions taken

The Tokyo Gas Group's LNG Value Chain and Its Impact on Society

Resource Procurement Management

6.3.3 Issue 1: Due diligence
6.3.4 Issue 2: Human rights risk situations
6.3.5 Issue 3: Avoidance of complicity
6.6.6 Issue 4: Promoting social responsibility in the value chain
Human Rights Grievance Mechanisms G4-HR12 GC1 Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms

Building a Workplace that Respects Human Rights: Creating a Vibrant Workplace

6.3.6 Issue 4: Resolving grievances

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Society
Aspects Indicator Pages in this Report 2016 ISO 26000
[Material Aspects] Local Communities DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-SO1 GC1 Percentage of operations with implemented local community engagement, impact assessments, and development programs

Social Action Programs

Supporting the Volunteer Activities of Our Employees

Engagement with Main Stakeholders

6.3.9 Issue 7: Economic, social and cultural rights
6.5.1 Overview of the environment
6.5.2 Principles and considerations
6.5.3 Issue 1: Prevention of pollution
6.8 Community involvement and development
G4-SO2 GC1 Operations with significant actual and potential negative impacts on local communities

Measures Taken against Environmental Risks

Activities to Conserve Biodiversity

Action along Our Value Chains

6.3.9 Issue 7: Economic, social and cultural rights
6.5.3 Issue 1: Prevention of pollution
6.8 Community involvement and development
[Material Aspects] Anti-bribery and corruption DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-SO3 GC10 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified

Prevention of Bribery and Corruption

6.6.1 Overview of fair operating practices
6.6.2 Principles and considerations
6.6.3 Issue 1: Anti-corruption
G4-SO4 GC10 Communication and training on anti-corruption policies and procedures

Thorough Implementation of Compliance

6.6.1 Overview of fair operating practices
6.6.2 Principles and considerations
6.6.3 Issue 1: Anti-corruption
6.6.6 Issue 4: Promoting social responsibility in the value chain
G4-SO5 GC10 Confirmed incidents of corruption and actions taken No confirmed incidents of corruption 6.6.1 Overview of fair operating practices
6.6.2 Principles and considerations
6.6.3 Issue 1: Anti-corruption
Public Policy G4-SO6 GC10 Total value of political contributions by country and recipient/beneficiary No political contributions made 6.6.1 Overview of fair operating practices
6.6.2 Principles and considerations
6.6.4 Issue 2 : Responsible political involvement
Anti-competitive Behavior G4-SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes No legal actions 6.6.1 Overview of fair operating practices
6.6.2 Principles and considerations
6.6.5 Issue 3: Fair competition
6.6.7 Issue 5: Respect for property rights
[Material Aspects] Compliance DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations Completely complied with laws and regulations 4.6 Respect for the rule of law
[Material Aspects] Supplier Assessment for Impacts on Society DMA

Resource Procurement Management

Stakeholder Dialogue

G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society - 6.3.5 Issue 3: Avoidance of complicity
6.6.1 Overview of fair operating practices
6.6.2 Principles and considerations
6.6.6 Issue 4: Promoting social responsibility in the value chain
6.8.1 Overview of community involvement and development
6.8.2 Principles and considerations
7.3.1 Due diligence
G4-SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken

The Tokyo Gas Group's LNG Value Chain and Its Impact on Society

Resource Procurement Management

6.3.5 Issue 3: Avoidance of complicity
6.6.1 Overview of fair operating practices
6.6.2 Principles and considerations
6.6.6 Issue 4: Promoting social responsibility in the value chain
6.8.1 Overview of community involvement and development
6.8.2 Principles and considerations
7.3.1 Due diligence
Grievance Mechanisms for Impacts on Society G4-SO11 Number of grievances about impacts on society files, addressed, and resolved through formal grievance mechanisms

Customer-oriented Structure and Activities

Important Notices

6.3.6 Issue 4: Resolving grievances
6.6.1 Overview of fair operating practices
6.6.2 Principles and considerations
6.8.1 Overview of community involvement and development
6.8.2 Principles and considerations

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Product Responsibility
Aspects Indicator Pages in this Report 2016 ISO 26000
[Material Aspects] Customer Health and Safety DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement

Measures Against Earthquake and Other Disasters

24/7/365 Readiness

For the Safety of Our Customers

6.7.1 Overview of consumer issues
6.7.2 Principles and considerations
6.7.4 Issue 2: Protecting consumers' health and safety
6.7.5 Issue 3: Sustainable consumption
6.8.8 Issue 6: Health
G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes

Important Notices

4.6 Respect for the rule of law
6.7.1 Overview of consumer issues
6.7.2 Principles and considerations
6.7.4 Issue 2: Protecting consumers' health and safety
6.7.5 Issue 3: Sustainable consumption
6.8.8 Issue 6: Health
[Material Aspects] Product and Service Labeling DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-PR3 Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements

For the Safety of Our Customers

Actively Informing the Customer

6.7.1 Overview of consumer issues
6.7.2 Principles and considerations
6.7.3 Issue 1: Fair marketing, factual and unbiased information and fair contractual practices
6.7.4 Issue 2: Protecting consumers' health and safety
6.7.5 Issue 3: Sustainable consumption
6.7.9 Issue 7: Education and awareness
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes 4.6 Respect for the rule of law
6.7.1 Overview of consumer issues
6.7.2 Principles and considerations
6.7.3 Issue 1: Fair marketing, factual and unbiased information and fair contractual practices
6.7.4 Issue 2: Protecting consumers' health and safety
6.7.5 Issue 3: Sustainable consumption
6.7.9 Issue 7: Education and awareness
G4-PR5 Results of surveys measuring customer satisfaction

Customer-oriented Structure and Activities

6.7.1 Overview of consumer issues
6.7.2 Principles and considerations
6.7.6 Issue 4: Consumer service, support, and complaint and dispute resolution
Marketing Communications G4-PR6 Sale of banned or disputed products

For the Safety of Our Customers

-
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes Completely complied with regulations and voluntary codes 4.6 Respect for the rule of law
6.7.1 Overview of consumer issues
6.7.2 Principles and considerations
6.7.3 Issue 1: Fair marketing, factual and unbiased information and fair contractual practices
Customer Privacy DMA

Key CSR Activities and Material Aspects: Targets and Performance

G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

Important Notices

6.7.1 Overview of consumer issues
6.7.2 Principles and considerations
6.7.7 Issue 5: Consumer data protection and privacy
Compliance G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services Completely complied with laws and regulations 4.6 Respect for the rule of law
6.7.1 Overview of consumer issues
6.7.2 Principles and considerations
6.7.6 Issue 4: Consumer service, support, and complaint and dispute resolution

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